Define and Measure Adoption Success Metrics
Inspired by Franklin Covey’s Seven Habits of Highly Effective People, JumpSeat’s Seven Habits of Highly Effective Software Deployments is a thoughtfully designed digital adoption framework based on years of empirical data collected across industries. This blog post is the second in a series of seven intended to provide a deeper breakdown of each habit. To learn more about habit number one, Accelerate Time to Value, click here.
The second habit within our framework is Define and Measure Adoption Success Metrics. You don’t want to build habits without intentionality, and you can’t work to achieve an objective you haven’t set. In other words, you must Begin with the End in Mind—know where you want to go, and then deploy the necessary tools and resources to get there.
The benefit of clearly defining success when it comes to your digital transformation initiatives is twofold: leaders can recognize early adopters and, at the same time, encourage stragglers. Once you’ve determined the outcomes you want to achieve, your role is (largely) observational. Figure out why successful users are successful, and encourage that behavior in others.
Keeping success metrics at top of mind reduces confusion and alleviates unnecessary stress. Your goal isn’t changing—only your tactics. As you refine those, the path to measurable success grows shorter and shorter.
JumpSeat streamlines the process of setting goals and gives clear insights into the progress of your digital adoption so you can identify pain points and drive success. We can help you get a jump on user analytics by measuring a range of data across core business applications and combine the results into one key metric: the product adoption score (PAS). Regardless of where you are on your digital adoption journey, JumpSeat can drive productivity and add value. Contact our team to learn more!
Stay tuned to our blog for breakdowns of the five remaining habits.