Do You Know Your Product Adoption Score?
Let’s say you’ve implemented organization-wide changes to your technology stack. You’re aware that 70% of digital transformations fail due to a lack of user adoption, so you partner with JumpSeat to accelerate enterprise application and business process adoption. Now, how can you be sure it’s working?
The answer is simple: data. No matter the platform, JumpSeat provides the workflow compliance and real-time training your team needs to see results—and we have the metrics to prove it works. Managers, you know better than anyone that software ROI doesn’t exist until your enterprise achieves full product adoption. To that end, we created a measurement tool that works to ensure your technology investments deliver exceptional business outcomes.
We measure a range of user analytics across core business application(s) JumpSeat supports and combine the results into one key metric: the product adoption score (PAS). At its core, the PAS measures your employees’ use of JumpSeat and, in turn, their use of your digital platform(s).
Your PAS is the average of your enterprise’s adoption, stickiness, growth and workflow rates. What does that tell you? Essentially, the higher it is (out of a maximum of 100), the more successful JumpSeat has been in guiding your team throughout your digital transformation journey. If we’re successful, your new software will be successful.
Bottom line: when your employees are using JumpSeat, they’re learning and using your software. No more user adoption failure. No more outdated training methods. No more misused SOPs. Digital transformation is happening right in front of you.
JumpSeat can drive productivity and add value regardless of where you are on your digital adoption journey. Get started today!