Know You’re Driving Success
Let’s say you’ve implemented organization-wide changes to your technology stack. You’re aware that 70% of digital transformations fail due to a lack of user adoption, so you partner with JumpSeat to accelerate enterprise application and business process adoption. Now, how can you be sure it’s working?
The answer is simple: data. No matter the platform, JumpSeat provides the workflow compliance and real-time training your team needs to see results—and we have the metrics to prove it works. Managers, you know better than anyone that software ROI doesn’t exist until your enterprise achieves full product adoption. To that end, we created a measurement tool that works to ensure your technology investments deliver exceptional business outcomes.
Your PAS is the average of your enterprise’s adoption, stickiness, growth and workflow rates. What does that tell you? Essentially, the higher it is (out of a maximum of 100), the more successful JumpSeat has been in guiding your team throughout your digital transformation journey. If we’re successful, your new software will be successful.
Bottom line: when your employees are using JumpSeat, they’re learning and using your software. No more user adoption failure. No more outdated training methods. No more misused SOPs. Digital transformation is happening right in front of you.
Trust your team’s knowledge
With in-depth usage analytics, you can be confident that your team is not only using your tools, but using them effectively. Know which guides have been taken, how many times, and how users score on comprehension.
Know who’s using JumpSeat
Which trainings are your workers leaning on, and which need retooling? With guide usage statistics down to the step, understand where your team is getting the most help and where they might be getting lost.