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Leveraging JumpSeat to Drive Reseller Network Support

The National Rural Telecommunications Cooperative (NRTC) is a member owned company enabling the needs of rural communities across the nation. From energy to internet service to mobile service and entertainment services such as satellite television, NRTC serves more than 1,500 rural utilities and affiliates in 48 states. 

Each member organization is a company in its own right and NRTC serves as the backbone for them all. JumpSeat has been utilized by NRTC and its reseller network to streamline support tickets and requests for years. With guides that provide quick and easy step-by-step workflows for NRTC and reseller staff, JumpSeat is critical to reducing the support ticket load and increasing reseller and end use customer satisfaction.