An Overview of Digital Adoption Habits
At JumpSeat, our entire mission is to understand and alleviate the struggles of organizations that are trying to add value through new or improved software solutions. Too often, the reality of these new software tools—sold as profitability-enhancing—is that the costs outweigh the benefits. In most cases, that’s because the new tools never reach the adoption goals set by leaders of those organizations.
We believe that full, optimal use of new software tools requires habitual use. Research shows that forming new habits takes anywhere from one month to eight months. In many cases, organizations have given up on reaching adoption goals long before they reach the “habit-forming” stage. Adopting a habitual framework for driving success is not a new idea—but applying it to software deployments is.
We’ve identified seven key habits that drive highly-successful software deployments and used these key areas to build a digital adoption platform that is targeted to drive habit-forming success. JumpSeat’s core purpose is to reduce frustration and streamline the deployment of your powerful software tools so that your entire organization builds value by effectively using your digital assets.
From the research we’ve used to build our platform, we’re convinced of a simple reality: people learn better by doing. That’s why each of our seven habits is action-oriented and our platform is geared to help your team learn, adapt, and discover how best to leverage your software tools to drive value for your organization—through action.
The following list is a brief preview of each of our seven habits. As we continue through this series, we will hyperlink each of these habits to specific blogs that expand upon and provide examples of how JumpSeat helps organizations build better digital adoption habits.
1. Accelerate Time To Value
How do you speed up the pace at which your organization derives value from software deployments? You provide your team with a unified, habit-driving tool that can answer commonly asked and complex questions, insist on the ability to self-create guides that match your organization’s unique workflows and constantly monitor adoption to ensure you meet your digital transformation goals.
2. Define & Measure Adoption Success Metrics
You can’t achieve an objective you haven’t set, and you don’t want to build habits without intentionality. Fortunately, JumpSeat streamlines the process of setting goals and gives clear insights into the progress of your digital adoption so you can identify pain points and drive success.
3. Transform Complex Enterprise Applications
Most enterprise applications that we use are feature-rich, customizable and role-specific which is all code for “complex”. Our teams require the capabilities that these enterprise applications offer but users cannot be expected to master their complexity. JumpSeat ensures that each role has the capabilities that they need to improve their business processes through JumpSeat's intuitive role-based in-application guidance. Users are executing work and learning at the same time thereby, reducing training costs and help desk tickets while increasing user satisfaction, adoption and productivity.
4. Protect Your Security Posture
Nothing can derail digital adoption quite like cybersecurity threats. JumpSeat is SOC 2 Type 1 compliant, and we’ve been vetted by Adobe to ensure that our tool doesn’t compromise their industry-leading security. More than that, JumpSeat guides can help reinforce strong security practices through custom guides that match your IT policies.
5. Digitally Transition Training
JumpSeat’s Guides, Wayfinders and Notifications provide a layer of role-based, self-guided support which is paramount to a consistent user experience. Our solution is "no-code" meaning that you can easily create your own application guidance tips within JumpSeat to drive up user adoption. JumpSeat makes it easy for users to quickly engage and learn your business processes in new and complex software applications.
6. Integrate Multi-app Processes
Every organization’s current technology stack includes more than one application, but few digital adoption platforms are built specifically to allow users to jump seats between different applications—except for JumpSeat. A disconnected experience doesn’t drive good habits. JumpSeat guides cross applications because that’s what users’ real-world processes require.
7. Leverage Best in Class Workflow Templates
Last but not least, we believe that successful software adoption rollouts require specific expertise. That’s why JumpSeat includes best-in-class guides for a broad and growing range of applications authored by industry experts. After all, when your organization builds software adoption habits, it should build from the best.
Digital adoption, software deployment, and maximizing the use of software tools are not outcomes that “just happen.” They require action and engagement. With JumpSeat, your organization’s leaders can take action to drive better outcomes, remain intentionally engaged with less resource involvement, and ultimately drive best-in-class results.
Stay tuned for more in-depth looks at our seven habits, and contact JumpSeat when you’re ready to take action to drive your organization’s digital adoption.